Insurance
USPS Coverage
All domestic Priority Mail & Express Mail packages are automatically covered up to $100
Items shipped must follow the USPS Guidelines for Restricted and Prohibited items
To file a claim through USPS, please visit their Claims Department
Items needed to file a claim:
- Tracking Number & Ship Date
- Addressee's Name & Address
- Item Name, Type, & Description
- Purchase Date & Proof of Value (Invoice)
- Proof of Damage (if applicable)
*If you would like us to process the claim for you and add the funds directly to your postage account, please contact Support@PandaPostage.com with the required info.
Panda Postage Coverage
Additional insurance can be purchased at a rate of $0.85 for every $100 of coverage
Items shipped must follow the USPS Guidelines for Restricted and Prohibited items
Any perishable items MUST be shipped via Express Mail to be eligible for a reimbursement
Claims will be processed no earlier than 30 days after the original ship date
Claims will be processed no later than 60 days after the original ship date
A claim for a "lost package" will not be covered if USPS shows it as "Delivered"
Maximum coverage amount can not exceed $10,000
- If coverage over $10,000 is required, you must notify us before shipping
To file a claim through Panda, please email Support@PandaPostage.com
Items needed to file a claim:
- Tracking Number & Ship Date
- Addressee's Name & Address
- Item Name, Type, & Description
- Purchase Date & Proof of Cost (Purchase Order or Cost of Goods)
- Proof of Damage (if applicable)
Other Coverage
Gem Postage is a partner of Panda Postage and offers specialized rates for Jewelers with high priced items
Please contact us if interested in these specialized rates and we will get your information to the right people!
